Virgin Media to give customers unlimited 4G data if broadband goes down

Virgin Media has announced that it will give free, unlimited 4G mobile data to customers for seven days if their broadband goes down.

The new service will be available for anyone on a combined ultrafast broadband and Virgin mobile bundle. Both new and existing customers signed up to a combined bundle will be eligible.

In addition to this, Virgin is promising next-day engineer appointments to customers of the top-tier “Ultimate Oomph” bundle should their broadband connection go down.

Jeff Dodds, managing director of Virgin Media, said: “We know how important it is for our customers to stay connected, that’s why Virgin Media’s new service promise offers peace of mind. It’s a simple, transparent and straight-up commitment to our customers.”

The move comes after Virgin Media customers experienced a number of outages last month. It’s hoped that this new initiative will ensure customers can stay connected, should connectivity issues strike again.

Written by

Danielle Amato

As Senior Home Editor, Danielle heads up Expert Review’s home content. Alongside commissioning and editing, she’s also passionate about testing and reviewing appliances including air fryers, kettles and everything in between. Before joining Expert Reviews back in 2019, Danielle had a five-year-long career as a freelancer, writing for national magazines and websites such as Woman’s Own and At Home Magazine. As well as a decade of writing experience, Danielle is also NCTJ accredited and has an MA in Multimedia Journalism.

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